What is the return policy?
Returns
We accept returns within 7 days of delivery for unused and unopened items in their original packaging and condition.
To begin a return request, please contact us at:
[Insert Your Business Email]
Please include:
• Your order number
• The item(s) you wish to return
• The reason for your return request
What type of wax do you use?
All Haven & Ember candles are handcrafted using a premium coconut wax blend for a clean, smooth, and luxurious burn experience
What makes Haven & Ember different?
Haven & Ember Candle Co. was created to offer more than candles — we create atmosphere. Every fragrance is designed to transform ordinary moments into elevated experiences through luxury scent, warmth, and intentional ambiance.
Are your candles hand-poured?
Yes. Every candle is hand-poured in small batches with attention to quality, fragrance performance, and detail.
How strong are the scents?
Our fragrances are designed to create an elevated atmosphere with a balanced scent throw that fills the room without being overpowering.
How long does processing and shipping take?
Orders are processed within 3–5 business days before shipment. Once shipped, you will receive tracking information via email.
What should I do if my candle arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you quickly.
How do I properly care for my candle?
For the best burn experience:
• Trim the wick to 1/4 inch before each burn
• Allow the wax to melt evenly across the surface during the first burn
• Avoid burning longer than 4 hours at a time
• Keep away from drafts, pets, and children
Can I send Haven & Ember candles as a gift?
Absolutely. Our candles make perfect luxury gifts for birthdays, holidays, housewarmings, self-care moments, and special occasions.
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