7-Day Return Policy

At Haven and Ember Candle Co., we want you to love every purchase and enjoy a luxury experience from start to finish. If for any reason you are not completely satisfied with your order, we are here to help.

Returns

We accept returns within 7 days of delivery for unused and unopened items in their original packaging and condition.

To begin a return request, please contact us at:
support@havenembercandlecompany.com

Please include:
• Your order number
• The item(s) you wish to return
• The reason for your return request

Return Eligibility

To qualify for a return:
• Items must be unused and unburned
• Products must be returned in original packaging
• Return requests must be made within 7 days of delivery

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:
• Used or burned candles
• Items marked final sale
• Gift cards
• Customized or limited-edition products

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging so we can make it right as quickly as possible.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.

Original shipping fees are non-refundable unless the return is due to our error or a damaged product.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Thank you for shopping with Haven and Ember Candle Co.
Where every flame tells a story.