Shipping Policy

Thank you for shopping with Haven and Ember Candle Co.. Each order is carefully prepared and packaged with intention to ensure your candles arrive safely and beautifully.

Processing Time

Please allow 3–5 business days for order processing before shipment. Processing times may vary during holidays, new product launches, promotions, or high-volume periods.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Time

Shipping delivery times vary depending on your location and selected shipping method at checkout. Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Incorrect Shipping Information

Please ensure all shipping information is entered correctly at checkout. Haven and Ember Candle Co. is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping addresses.

Lost or Delayed Packages

Once a package has been shipped, Haven and Ember Candle Co. is not responsible for shipping carrier delays, lost packages, or delivery interruptions beyond our control. If your package is delayed or marked as delivered but not received, please contact the shipping carrier directly for assistance.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item(s) and packaging so we can assist you promptly.

Contact Us

For questions regarding your order or shipping inquiries, please contact:
support@havenembercandlecompany.com

Thank you for supporting Haven and Ember Candle Co.
Light one. Feel the entire mood shift.